Terms

1. General provisions and scope

1.1. These Terms of Use (the "Terms") govern the use of the Mind University digital platform, available at mdu.lt and its related subdomains (the "Platform").

1.2. The Platform is operated by Multiverse LTD, Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro, P.O. Box 1405, Marshall Islands (the "Operator"). The Operator is an intermediary service provider under EU Regulation 2022/2065 on a Single Market For Digital Services (DSA).

1.3. Trading, payment, invoicing, VAT, delivery and returns functions are carried out by 3T Media FZE, M1 Floor, Twin Towers, PO Box 4422, Fujairah, United Arab Emirates · Reg./licence no. 20352/2026 (not VAT-registered) (the "Seller"), acting as the merchant of record. Technical processing of orders, bookings and payments is carried out via the mr.lt (Rezervuok) platform, operated by UAB Elektroniniai Sprendimai (Lithuania).

1.4. Physical goods are stored and shipped by the Seller through logistics partners of its choice.

General contact: we@mind.university

1.5. By using the Platform, you confirm that you have read and agree to these Terms. If you do not agree, the Platform is not made available to you.

2. Terms and definitions

3. Account, age and responsibility

3.1. Age. The Platform is intended for people aged 18 and over. People aged 16 to 18 may use it only with the express written consent of a parent or guardian. Use by anyone under 16 is prohibited.

3.2. Accuracy of registration. When creating an account you must provide accurate and up-to-date information. You may not use another person's data or provide false information.

3.3. Account security. You are responsible for keeping your login details confidential and for all activity on your account. Report any unauthorised use immediately to we@mind.university.

3.4. Each person may hold only one account, except where the Operator grants written permission otherwise.

4. User conduct rules and prohibited content

By using the Platform, you agree to respect other users, comply with EU and international law, refrain from using the Platform for unlawful purposes, and not to interfere with its technical operation.

Under Article 14 of the DSA, it is strictly prohibited to post:

• Illegal content — child sexual abuse material (CSAM), terrorist propaganda, hate speech, personal data shared without consent (doxing), content infringing intellectual property.
• Harmful content — disinformation, manipulative techniques against consumer interests, unfair advertising (spam), malware, content promoting self-harm.
• Other — use of automated bots to disrupt the Platform, harassment, bullying or stalking, content that violates privacy.

The Operator may remove prohibited content and suspend or terminate an account under Section 14.

5. Digital content and courses

5.1. Access licence. Purchasing a course grants a personal, non-exclusive, non-transferable right to use the content solely for personal or educational purposes.

5.2. Duration of access. One-off courses grant unlimited access for as long as the Platform operates and the course is not removed. Subscription-based courses are accessible only for the duration of an active subscription.

5.3. Technical requirements. Courses require a stable internet connection, a modern browser (Chrome 90+, Firefox 88+, Safari 14+, Edge 90+) and audio/video equipment. The Operator does not guarantee compatibility with outdated equipment.

5.4. It is prohibited to copy, distribute or resell course material, circumvent the Platform's protection systems, or share login details with third parties.

5.5. Delivery of digital content under Article 16(m) of Directive 2011/83/EU — see Section 12 for exceptions to the right of withdrawal.

6. Membership and subscriptions

6.1. Subscriptions renew automatically. You will be notified by email of an upcoming renewal no later than 7 days in advance.

6.2. Cancellation. You may cancel a subscription via your account settings or by writing to we@mind.university. Cancellation takes effect at the end of the current billing period.

6.3. Price changes. You will be notified of subscription price changes at least 30 days in advance. If you do not agree with a new price, you may cancel your subscription before it takes effect.

6.4. Trial period. If a free trial period is offered, it automatically converts into a paid subscription unless cancelled before it ends. This is clearly stated at the time of registration.

7. Intellectual property

7.1. All Platform material — courses, text, graphics, videos, logos — is the intellectual property of the Operator or its licensors, protected by copyright law and international treaties.

7.2. UGC licence. By posting content on the Platform, you grant the Operator a non-exclusive, royalty-free, worldwide, sublicensable licence to display, distribute and adapt that content for the operation and promotion of the Platform. You retain your own copyright.

7.3. If you believe your intellectual property rights are being infringed, write to we@mind.university with: (a) a description of the rights infringed, (b) the URL of the infringing content, (c) your contact details, (d) a good-faith statement.

8. Content moderation and notice procedure (DSA Art. 16)

Under Article 16 of the DSA, anyone may report potentially illegal content on the Platform by writing to we@mind.university, stating: (a) the URL of the content, (b) the reasons for the report, (c) their own contact details (optional).

Timelines: acknowledgement of receipt — within 48 hours; decision — within 14 business days. The reporter and the content's author are informed of the decision, with a Statement of Reasons and information on how to appeal.

The Operator recognises trusted-flagger status under Article 22 of the DSA — their reports are handled as a priority. Manifestly unfounded reports may lead to reporting restrictions.

9. Internal complaints and appeals (DSA Art. 20)

A User whose content or account has been restricted has the right to submit an internal complaint within 6 months of the decision, in writing, to we@mind.university (subject line: "COMPLAINT").

Complaints are handled impartially. A response is provided within 21 business days. If the internal decision is unsatisfactory, you may turn to an external dispute-resolution body under Section 13.

10. Limitation of liability

10.1. Nature of the content. The Platform offers educational content on health, nutrition, radionics, metaphysics and personal development. All information is provided for educational purposes only and does not constitute medical, psychological, legal or financial advice. Consult a licensed professional before changing any health practice.

10.2. To the extent permitted by applicable law, the Operator and the Seller are not liable for indirect or consequential losses; the Operator's total liability shall not exceed the amount you paid in the preceding 12 months.

10.3. These provisions do not limit a Consumer's rights under mandatory EU consumer-protection law. If any part of this Section conflicts with mandatory law, that part is deemed invalid.

11. Purchases and payments

11.1. All trading operations are carried out through 3T Media FZE as merchant of record. By purchasing from the Platform, you enter into a contract with the Seller.

11.2. Prices and VAT. Prices are shown inclusive of VAT. The final price is confirmed before purchase.

11.3. Invoices are sent by email within 3 business days. Legal entities must provide their VAT number.

11.4. Pre-contractual information. Before purchase, the Consumer is clearly informed of: the product's characteristics, the final price, the duration of the contract, the right of withdrawal, and the Seller's contact details (Directive 2011/83/EU).

12. Right of withdrawal (14 days)

Consumers have the right to withdraw from a distance contract within 14 calendar days without giving any reason (Directive 2011/83/EU).

The period begins: for physical goods — from the day of receipt; for digital content and services — from the day the contract was concluded.

Exceptions — the right of withdrawal does not apply to:

• Digital content whose delivery began with the Consumer's express prior consent before the 14-day period ended, and acknowledgement that the right of withdrawal is thereby lost.
• Goods made to the consumer's specifications or clearly personalised.
• Sealed hygiene products whose packaging has been opened after delivery.
• Services fully performed with the Consumer's express consent.

To exercise the right of withdrawal, complete Annex 1 or submit a free-form statement by email to we@mind.university. The Seller refunds the amount paid within 14 calendar days.

13. Complaints, ADR and ODR

Contact us first: we@mind.university. Complaints are handled within 30 calendar days.

If no agreement is reached, Consumers may contact the State Consumer Rights Protection Authority of Lithuania (VVTAT), Vilniaus g. 25, Vilnius, vvtat.lt.

Online dispute resolution (ODR) under EU Regulation 524/2013:
https://ec.europa.eu/consumers/odr/

These Terms do not remove a Consumer's right to bring proceedings before a competent court in their country of residence.

14. Suspension and termination of accounts

A User may delete their account at any time via account settings or by writing to we@mind.university.

The Operator may warn, temporarily suspend or terminate an account if the Terms are breached, unlawful activity is carried out, false information is provided, other users are put at risk, or a competent authority requires it.

Before suspending an account, the User is informed of the reasons for the decision and the possibility of appeal, except in urgent cases. If the Operator terminates the account without cause, a proportionate refund is made for the unused period.

15. Warehousing and shipping of goods

Physical goods are stored and shipped by the Seller (3T Media FZE) through logistics partners of its choice. The Seller is responsible to the Buyer for the sale and delivery of the goods.

16. Data protection and cookies

Personal data is processed under a separate Privacy Policy (mdu.lt/privacy-policy) and the EU GDPR. Cookies are governed by a separate Cookie Policy. Data controller: Multiverse LTD. Questions: we@mind.university.

17. Force majeure

The Operator and the Seller are not liable for failure to perform their obligations due to circumstances beyond their reasonable control: natural disasters, war, acts of terrorism, government prohibitions, internet infrastructure failures, cyberattacks or pandemics. The affected party shall notify the other as soon as possible. If such circumstances last longer than 60 days, either party may terminate the contract without compensation.

18. Severability

If any provision of these Terms is or becomes invalid, this does not affect the validity of the remaining provisions. An invalid provision is replaced by a valid one that best reflects the purpose of the original agreement. Where a provision conflicts with mandatory EU or Lithuanian law, that law applies.

19. Changes to the Terms

The Operator may amend these Terms, notifying Users by email and on the Platform at least 30 days in advance. If a User does not agree, they may delete their account before the changes take effect. Continued use of the Platform constitutes acceptance of the new Terms.

20. Governing law and jurisdiction

These Terms are governed by the law of the Republic of Lithuania. Consumers resident in the EU benefit from any higher level of consumer protection under the law of their country of residence. Disputes are resolved: (1) by negotiation, (2) through ADR bodies / the ODR platform, (3) before a competent court. In case of conflict, the Lithuanian-language version prevails.

21. Final provisions

These Terms, together with the Privacy Policy and the terms of each purchase, form the entire agreement between the User and the Operator/Seller. Failure by the Operator to exercise a right does not constitute a waiver of that right. A User may not assign their rights without the Operator's written consent.

Annex 1 — Standard withdrawal form

Complete and send this form only if you wish to withdraw from the contract.

Addressee: 3T Media FZE, M1 Floor, Twin Towers, PO Box 4422, Fujairah, United Arab Emirates
Email: we@mind.university

I hereby give notice that I withdraw from the contract for the following product/service:

Ordered: _______________________________________________
Order/receipt date: ___________________________________
Consumer's name: _______________________________________
Consumer's address: _______________________________________
Order number: _______________________________________
Reason for return (optional): ________________________

Date: ___________________________________________________

Send this form by email to we@mind.university. You may also use a free-form written statement with the same information.