Effective date: 27 October 2025
1. Who we are and how this ecosystem works
1.1. Platform provider (UGC / “Mind University” website and/or apps):
Multiverse LTD,
Trust Company Complex,
Ajeltake Road, Ajeltake Island, Majuro,
P.O. Box 1405.
Multiverse LTD provides access to the “Mind University” platform where users can create, upload and comment on content (UGC).
1.2. Merchant of Record (sale of goods and/or services):
BIOMIND BY PROFESSIONALS Sp. z o.o.
ul. Żółwia 22, lok. 73, 01-927 Warsaw, Poland
VAT ID (NIP): PL1182307005
REGON: 541902732
This company is the sole party responsible for orders, invoices, VAT, delivery, returns, cancellations and warranty handling.
1.3. Customer support for purchases, invoices, returns and consumer rights:
Email: [email protected] (service in Polish, Lithuanian or English).
1.4. By using the Platform or purchasing any goods/services, you confirm that you have read and agree to these Terms & Conditions. If you do not agree, do not use the Platform and do not place orders.
2. Definitions
- Platform – the “Mind University” website and/or mobile app(s), their features and hosting of content.
- User – any natural or legal person who creates an account or uses the Platform.
- UGC – user-generated content (posts, comments, media files, etc.).
- Merchant / Seller – BIOMIND BY PROFESSIONALS Sp. z o.o.
- Buyer – a User who purchases goods/services from the Merchant.
3. Accounts, age and conduct
3.1. The Platform is intended for individuals 18+ (or 16+ with parental/guardian consent where local law permits).
3.2. You are responsible for keeping your account credentials confidential and for all activity under your account.
3.3. You must not upload or share content that violates the law or third-party rights, incites hatred or violence, depicts child exploitation, promotes self-harm, spreads fraud or misinformation, or otherwise breaches these Terms.
3.4. Where reasonably necessary for legal compliance, safety, IP protection or community standards, the Platform may restrict or remove content and/or suspend or terminate accounts.
4. Intellectual property and licences
4.1. The Platform layout, design and software are owned by Multiverse LTD and/or its licensors.
4.2. UGC copyright remains with its authors. By submitting UGC, you grant the Platform a non-exclusive, worldwide, sublicensable, royalty-free licence to host, reproduce, adapt, display and distribute your content for the operation and promotion of the Platform. You may remove your UGC at any time; this does not affect lawful sublicences granted while the content was public.
4.3. When quoting Platform content, you must provide a clear source attribution. Do not remove rights notices.
5. Notice & action (reporting illegal or infringing content)
5.1. If you believe content is unlawful or infringes your rights, email [email protected] and include: a link to the content, a description of the alleged infringement, your contact details, the legal basis for your claim, a statement of accuracy, and consent for your details to be shared with the uploader for dispute handling.
5.2. Upon receiving a sufficiently detailed notice, content may be temporarily restricted, removed, or kept online with a reasoned response.
5.3. Users will have an opportunity to appeal; appeals are handled within a reasonable timeframe.
6. Nature of information and disclaimers
6.1. Much of the Platform’s material is UGC. The Platform does not undertake to pre-moderate all content and, to the extent permitted by law, assumes no liability for UGC.
6.2. Information on the Platform (including health, nutrition, energy practices, radionics, occult or other topics) is for informational/educational purposes only and does not constitute medical, legal or financial advice. Always seek guidance from a licensed professional before acting.
6.3. Neither the Platform nor the Merchant is liable for indirect, incidental or consequential losses except where such limitation is prohibited by mandatory law.
7. Purchases from BIOMIND BY PROFESSIONALS Sp. z o.o.
7.1. Merchant: BIOMIND BY PROFESSIONALS Sp. z o.o., ul. Żółwia 22, lok. 73, 01-927 Warsaw, Poland; VAT (NIP): PL1182307005; REGON: 541902732.
7.2. Prices & VAT. Prices are shown inclusive of VAT unless stated otherwise. Invoices are issued by the Merchant.
7.3. Payments. Accepted methods are shown at checkout. Your bank or payment provider may apply currency conversion or fees.
7.4. Delivery. For physical goods, delivery options, timeframes and costs are shown at checkout. Title and risk pass to the Buyer upon hand-over to the carrier unless mandatory law provides otherwise.
7.5. Defects & guarantees. Mandatory consumer protection rules apply (including EU law where relevant). Notify defects within a reasonable time; the Merchant may offer repair, replacement, price reduction or refund as required by law.
8. 14-day right of withdrawal (EU consumers)
8.1. A consumer (a natural person acting outside trade/profession) has the right to withdraw within 14 days from receipt of goods (or from contract conclusion for services) without giving any reason.
8.2. Exceptions include (among others):
- digital content supplied immediately with your prior express consent and acknowledgment that the right of withdrawal is lost;
- goods made to your specifications or clearly personalised;
- sealed health/hygiene goods once the seal is broken;
- services fully performed at your express request before the 14-day period;
- perishable goods and other statutory exceptions. 8.3. To exercise the right, email [email protected] within 14 days and (for goods) return items within 14 days thereafter. You bear return costs unless the goods are faulty or your statutory rights were otherwise breached. 8.4. The Merchant refunds within 14 days of receiving your withdrawal notice, but may withhold the refund until goods are received back or you provide evidence of return.
9. Complaints and dispute resolution
9.1. For purchase-related issues, contact the Merchant: [email protected].
9.2. If a dispute cannot be resolved, EU consumers may use the EU Online Dispute Resolution (ODR) platform or contact their national consumer authority in accordance with their country’s laws.
9.3. Governing law: sales relationships are governed by Polish law, without prejudice to any mandatory consumer protection rules of the consumer’s habitual residence. Platform-use relationships are governed mutatis mutandis by Polish law with the same consumer protection safeguard.
9.4. Jurisdiction: for consumer claims, as provided by applicable consumer law; for business customers, the competent courts of Warsaw, Poland.
10. Cookies and privacy
10.1. Data protection (what we collect, legal bases, retention, recipients, international transfers, GDPR rights) and cookies are not governed by these Terms.
10.2. Please refer to the separate Privacy Policy and Cookie Policy, which you must read before using the Platform or making purchases.
11. Suspension and termination
11.1. In case of security risks, legal requirements or material breaches, the Platform may temporarily restrict access, remove content, block an account or terminate services.
11.2. For minor breaches, we aim to apply proportionate measures (e.g., warnings).
12. Changes
12.1. We may update these Terms. The effective date appears at the top. We will use reasonable efforts to notify in advance of material changes. Continued use of the Platform means you accept the updated Terms.
13. Language and precedence
13.1. These Terms may be available in multiple languages. In the event of discrepancies, the Lithuanian version (or specify another canonical version if you prefer) prevails.
14. Contact
For any questions about the Platform or purchases, email [email protected].
