Shipping & Handling

Merchant of Record: BIOMIND BY PROFESSIONALS Sp. z o.o., ul. Żółwia 22, lok. 73, 01-927 Warsaw, Poland, VAT (NIP): PL1182307005, REGON: 541902732.

This page applies to physical goods, digital products, and memberships purchased in our store. The Merchant administers order processing, invoicing, and VAT. The “Mind University” Platform is an informational & educational medium.

1. Order preparation

Every order is prepared carefully — we verify items, pack them securely, and hand them over to the carrier as quickly as possible. Preparation time depends on when the order is received and current warehouse workload.

• Standard: 1–3 business days after successful payment.
• Peak/holiday periods (e.g. Christmas, Valentine’s Day, sale weeks): up to 5 business days. We recommend ordering in advance.
• Pre-orders: ship once the item becomes available. The indicative date is always shown on the product page and at checkout.

2. Carrier and rules

We ship physical goods via Lietuvos paštas (Lithuanian Post) and follow their current terms. Lithuanian Post has the widest network in Lithuania, reaching even remote areas, and supports international shipping to many countries worldwide.

Delivery times are estimates only and depend on the carrier’s workload, routes, seasonality, weather conditions, and customs procedures (for international shipments). We do not control the carrier’s internal processes and cannot guarantee an exact delivery date — however, in most cases everything proceeds smoothly and on time.

Indicative delivery timelines from dispatch (non-guaranteed):

• Lithuania (Lithuanian Post): ~2–5 business days.
• EU countries: ~4–10 business days.
• Non-EU: ~7–21 business days (subject to the destination country and customs processing speed).

Total time from order to receipt in Lithuania is typically ~4–5 business days. During peak seasons or unforeseen circumstances, the timeline may be longer.

3. Shipping zones & rates

We ship to Lithuania and other destinations covered by Lithuanian Post. Shipping costs are not fixed — they are calculated individually at checkout based on several factors:

• Cart contents and weight — different products may have different weights and dimensions.
• Destination country — domestic and international shipping differ in price.
• Service type — standard, registered, or another option offered by Lithuanian Post.

You will see the exact shipping cost before confirming your order — no last-minute surprises. If you require registered mail, declared value, or shipping insurance, please contact us before purchase so we can prepare a suitable offer.

4. Tracking & notifications

We want you to always know where your order is. After dispatch (where applicable based on the chosen delivery type), you will receive a tracking number by email with a link to the Lithuanian Post tracking system.

You can also check your order status directly in your account — log in and view the history and current status of active orders at any time.

5. Transfer of risk and title

Title and risk in physical goods pass to the Buyer upon hand-over to the carrier — from that moment, the Buyer becomes responsible for the goods as their owner. This provision applies unless mandatory law provides otherwise (e.g. consumer protection legislation may provide additional protection).

If you wish to additionally protect your shipment against possible damage or loss — shipping insurance can be added during the order process or by contacting us in advance.

6. Customs, duties & import

For international deliveries outside the European Union, additional rules apply. The recipient is fully responsible for all duties, import taxes, and local fees set by their country’s customs authority. These amounts are outside our control.

Customs inspections may cause additional delays, the duration of which varies greatly between countries. We recommend checking with your country’s customs authority in advance if you are unsure about the requirements for a specific product category.

7. Address, non-collection & returns to sender

An accurate delivery address is one of the most important factors for successful delivery. Please ensure that all details — street, house number, city, postal code, and country — are entered correctly before confirming your order.

• Incorrect address: The customer is responsible for providing accurate delivery details. If a parcel returns due to an incorrect address or unreachability, re-shipping costs are borne by the Buyer. We will do our best to help resolve the situation, but additional costs cannot be avoided.
• Missed delivery / uncollected parcel: If you were not home during the first delivery attempt — follow the carrier’s notifications and collect your parcel from the indicated post office or parcel locker within the specified period. If the parcel returns uncollected, the Buyer covers return and re-shipping costs. Original shipping is non-refundable once the parcel was dispatched.

8. Damaged, lost, or delayed parcels

Although this happens rarely, we understand that such situations are very unpleasant. Here is how to handle each case:

• Damaged parcel: If your parcel arrives damaged, notify us within 48 hours by email and attach clear photos — of the outer packaging, inner packing, and the item itself. The faster you notify us, the faster we can respond and initiate the claims process with the carrier.
• Lost parcel or extended delay: If the parcel does not arrive within a significantly longer time than usual, we will initiate a formal carrier investigation. The investigation duration depends on the carrier, but we will actively monitor the process. The final resolution — compensation, reshipment, or refund — is determined based on the investigation outcome and carrier rules.

9. Digital products

Digital products — courses, e-books, recordings, or other digital content — are delivered differently from physical goods. No waiting, no postal service.

• Access and/or download links are provided immediately after successful payment — by email and in your account on the platform.
• Digital products may fall under the right-of-withdrawal exception where you consented to immediate supply and acknowledged the 14-day waiver at the time of purchase. This exception applies under the EU Consumer Rights Directive.

10. Memberships

Memberships provide access to platform content and features for the selected period. Important to know:

• Membership is activated immediately upon payment and remains valid until the end of the selected period — regardless of whether you use it or not.
• Cancellations apply to future billing periods. The paid period cannot be refunded retroactively, unless clearly stated otherwise or as provided by applicable law.

11. Returns & warranty

Your satisfaction matters to us. If you received something other than what you expected — contact us and we will seek a solution. For detailed return conditions, timeframes, and exceptions, see the Returns & Exchanges page.

Important: before returning any item, please contact us first at [email protected]. Do not send items without prior confirmation — in that case, the return process may be delayed or refused.

12. Force majeure

We are not liable for delays or non-performance caused by circumstances beyond our reasonable control that could not have been foreseen or avoided. Such circumstances include, without limitation: strikes, acts of war, extreme weather conditions, governmental emergencies, customs disruptions, and systemic carrier issues. In such cases, we will inform buyers about the situation and strive to find the best possible solution.

13. Contact

Have questions about shipping, parcel status, or encountered any issues? Write to us — we respond within 1–2 business days.

Email: [email protected]