Consumer (individual purchasing for non-business purposes) has the right to withdraw from a distance contract within 14 days of receiving the goods (or concluding a service contract) without giving any reason.
Exceptions (among others):
• digital content provided immediately with explicit prior consent that the right of withdrawal is forfeited;
• individually manufactured or clearly personalized goods;
• sealed health/hygiene products if the seal has been removed;
• services fully performed with an explicit request to start performance before the 14-day period;
• perishable goods, etc., as provided by law.
