Seller (Merchant of Record): 3T Media FZE, M1 Floor, Twin Towers, PO Box 4422, Fujairah, United Arab Emirates. Reg./licence no. 20352/2026 (not VAT-registered).
This description applies to physical goods purchased in our online shop. Order processing, invoicing and VAT administration are handled by the Seller. The "Mind University" platform acts as an informational and educational medium and is not the direct seller of goods. Products under the "Biomind" brand are manufactured by, and are the property of, Multiverse LTD. Technical order processing and payment are carried out via the mr.lt (Rezervuok) platform (operator: UAB Elektroniniai Sprendimai, Lithuania).
1. Order preparation
We prepare every order with care — checking the goods, packing them safely and handing them to the carrier as quickly as possible. Preparation time depends on when the order was received and the warehouse's current workload.
- Standard preparation: 1–3 business days from successful payment confirmation.
- Holiday and peak periods (e.g. Christmas, Valentine's Day, sale weeks): preparation may take up to 5 business days. We recommend ordering in advance.
- Pre-orders: the item is shipped as soon as it becomes available. The expected date is always shown on the product page and at checkout — you will know what to expect before you buy.
2. Carrier and rules
We use Lietuvos paštas (the Lithuanian national post) for delivering physical goods and follow its current rules and services. Lietuvos paštas has the widest network in Lithuania, reaching even the most remote areas, and supports international delivery to many countries worldwide.
Delivery times are estimates and depend on the carrier's workload, route, seasonality, weather conditions and customs procedures (for international shipments). We do not control the carrier's internal processes and cannot guarantee an exact delivery date — but in most cases everything goes smoothly and on time.
Estimated delivery times from the day of dispatch (not guaranteed):
- Lithuania (Lietuvos paštas): ~2–5 business days.
- EU countries: ~4–10 business days.
- Non-EU countries: ~7–21 business days (depending on the country and the speed of customs procedures).
The total time from placing an order to receiving it in Lithuania is usually around ~4–5 business days. During peak periods or in unforeseen circumstances, this may take longer.
3. Delivery zones and prices
We deliver to Lithuania and other countries via the services offered by Lietuvos paštas. The delivery price is not fixed — it is calculated individually at checkout, based on several factors:
- Cart contents and weight — different products can have different weight and dimensions.
- Destination country — domestic and international delivery are priced differently.
- Service type — standard, registered or another option offered by Lietuvos paštas.
You will see the exact delivery price before confirming your order — no last-minute surprises. If you need a registered shipment, a declared value, or additional insurance, contact us before purchasing so we can prepare a suitable offer.
4. Shipment tracking and notifications
We want you to always know where your order is. After dispatch (where this service applies to the delivery type chosen), you will receive a tracking number by email with a link to the Lietuvos paštas tracking system.
You can also track your order status directly in your account — log in at any time to view your order history and current status.
5. Transfer of risk and ownership
Ownership of and risk in physical goods passes to the Buyer from the moment the goods are handed to the carrier — meaning that from that point you, as the owner, are responsible for the item. This does not apply where mandatory legal provisions state otherwise (e.g. consumer-protection law may provide additional protection).
If you would like extra protection for your shipment against damage or loss, shipping insurance can be purchased additionally at checkout or by contacting us in advance.
6. Customs and import procedures
Additional rules apply to international deliveries outside the European Union. The recipient is fully responsible for all customs duties, import taxes and charges levied by their country's customs authority. These amounts are outside our control and do not depend on us.
Customs checks may cause additional delays, and their duration varies significantly between countries. We recommend checking with your own country's customs authority in advance if you are unsure about the requirements for a specific product category.
7. Address, non-collection and returns to the carrier's depot
An accurate delivery address is one of the most important factors for successful delivery. Please make sure all details — street, house number, city, postal code and country — are entered correctly before confirming your order.
- Incorrect address: the Buyer is responsible for providing accurate delivery details. If a shipment is returned due to an incorrect address or being unreachable, the cost of re-shipping is borne by the Buyer. We will do everything we can to help resolve the situation, but additional costs cannot always be avoided.
- Failed delivery / uncollected shipment: if you were not home for the first delivery attempt, watch for the carrier's notifications and collect the shipment from the indicated post office or parcel locker within the set deadline. If a shipment is returned to the depot uncollected, the Buyer covers the return and re-shipment costs. The original shipping fee is not refunded if the item was actually shipped.
8. Damaged, lost or delayed shipments
Although this happens rarely, we understand such situations are very frustrating. Here is how we handle each case:
- Damaged shipment: if you receive a damaged shipment, notify us by email within 48 hours and attach clear photos — of the outer packaging, the inner packaging and the item itself. The sooner you let us know, the sooner we can respond and open a claim with the carrier.
- Lost shipment or significant delay: if a shipment fails to arrive within a period significantly longer than usual, we will open a formal investigation with the carrier. The duration depends on the carrier, but we will actively monitor the process. The final resolution — compensation, re-shipment or a refund — is based on the investigation's findings and the carrier's own rules.
9. Digital products
Digital products — courses, e-books, recordings or other digital content — are delivered differently from physical goods. No waiting, no post.
- Access and/or download links are provided immediately after successful payment — by email and in your account on the platform.
- Digital products may be subject to an exception to the right of withdrawal if, at the time of purchase, you agreed to the condition that "digital content delivery begins immediately, and I lose the 14-day right of withdrawal". This exception applies under the EU Consumer Rights Directive.
10. Memberships
Memberships grant access to platform content and features for a chosen period. Important to know:
- A membership is activated immediately after payment and remains valid until the end of the chosen period — regardless of whether you use it or not.
- Cancellations apply to future billing periods. A period already paid for cannot be refunded retroactively, unless expressly stated otherwise or required by law.
11. Returns and guarantees
Your satisfaction matters to us. If you received something other than what you expected, contact us and we will look for a solution. Full return conditions, timelines and exceptions can be found in the "Returns & Exchanges" section.
Important: before returning any item, please contact us in advance at we@mind.university. Do not send items back without prior approval — this may delay the return process or lead to it being refused.
12. Force majeure
We are not liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control that could not be foreseen or avoided. Such circumstances include, among others: strikes, acts of war, extreme weather, states of emergency, customs disruptions and systemic carrier errors. In such cases, we will inform buyers of the situation and work to find the best possible solution.
13. Contact
Questions about delivery, shipment status, or an issue with your order? Write to us — we reply within 1–2 business days.
Email: we@mind.university