The Future of Customer Service is Here!
Say goodbye to traditional 800 numbers and hello to chatbots and social media for quick help. The NICE 2022 report shows a shift towards digital interactions, with AI transforming how businesses understand and meet customer needs. NICE Enlighten uses AI for personalized, real-time support, bridging the gap between digital and human interactions. Welcome to a smarter, more connected customer service experience. https://www.businessinsider.com/sc/why-conversation-is-at-the-heart-of-an-excellent-customer-experience?utm_source=npu&utm_medium=studios_onsite&utm_campaign=NICE_2